Privacy Policy

Privacy Statement for Imogen Fraser LLC.

If we can understand you better and therefore collect information from you to enhance your experience at Imogen Fraser LLC, we can provide you with more of the products you love.

Imogen Fraser LLC is based in California, USA and is a data controller for the purposes of the Data Protection Act 1998. In this privacy statement and our Privacy Policy, we aim to clearly explain what data we collect, why we collect it, how it is used and your rights in relation to it.

What Information We Collect

We do not store credit card information and we only share customer information with third parties in a secure manner.

The information we collect through this website may include:

Any personal information you enter and submit, such as name, address, email address, etc.

This data enables us to recognize you, your preferences and how you use the website. This saves you from having to re-enter information when you return to the website and enables us to provide you with a better and more personalized website experience. This data is collected from your navigation around the website using cookies and similar technologies. A cookie is a small amount of data that we send to your computer. This data is then stored on your browser or hard drive. We use different types of cookies, including Google Analytics, a web analytics service provided by Google Inc. Google Inc. sets cookies to collect standard internet log information and website visitor behavior to evaluate the use of our website and generate reports for us. Information about your use of our website and your IP address will be transmitted to Google Inc, which we use to evaluate the use of our website, generate statistical reports on website activity, and create aggregate visitor profiles using demographic data from Google Analytics. Most web browsers can be set to prevent you from receiving new cookies, to notify you before accepting a cookie, or to disable cookies altogether. Detailed information on this setting can usually be found in the "Help" function within your browser. If you disable cookies, you will not receive a personalized service and your checkout process may take longer. To opt out of being tracked by Google Analytics, please visit https://tools.google.com/dlpage/gaoptout.

Your IP address, which is a personal identification number for your computer, will be automatically logged by our web server. This address is used to record your interest in our website.

Your preferences and use of email updates will be recorded in the emails we send you (if you have chosen to receive email updates on products and offers).

We use the retargeting functionality of Facebook and Instagram to advertise Imogen Fraser LLC on social networks. The retargeting functionality of Facebook and Instagram displays tailored advertising relevant to you by placing a cookie on your device, based on the areas of the website you have visited. This cookie does not give us access to your device. The cookie is used to allow us to recognize if a user has visited a page and to show them relevant advertising once they have visited. The retargeting functionality of Facebook and Instagram enables us to tailor our marketing content to better suit your needs and to only display advertising that is relevant to you.

Mobile Terms of Service:

The Imogen Fraser mobile messaging service (the “Service”) is operated by Imogen Fraser (“Imogen Fraser”, “we”, “us”). Your use of the Service constitutes your agreement to these terms and conditions (the “Mobile Terms”). We may modify or remove the Service or any of its features without notice. We may also modify these Mobile Terms at any time, to the extent permitted by applicable law, and your continued use of the Service after the effective date of any such changes will constitute your acceptance of such changes.

By agreeing to Imogen Fraser's SMS/text messaging service, you consent to receive periodic SMS/text messages from Imogen Fraser through your wireless carrier, even if your mobile phone number is registered on any state or federal "Do Not Call" list. SMS messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, reminders, and information (e.g., order updates, account reminders, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., shopping cart reminders).

You understand that you are not required to enroll in this program to make any purchases, and your consent is not a condition of your purchase of any product from Imogen Fraser. Your participation in this program is completely voluntary.

We do not charge a fee for the service, but you are solely responsible for all SMS-related fees charged by your wireless carrier. The frequency of SMS messages varies. Text and data charges may apply. Please check your mobile phone plan and contact your wireless carrier for details. You are solely responsible for all charges associated with SMS/text messages, including those charged by your wireless service provider.

You canOpt out of the Service at any time. You can cancel by texting "STOP" to +1 949-497-6743 or by clicking on the unsubscribe link in any text message, if any. You will receive a one-time text message to confirm your opt-out. No further messages will be sent to your mobile device unless you initiate one. If you have subscribed to another Kavala Collective mobile messaging program and wish to cancel, you will need to opt out separately as described in the applicable program's mobile terms, unless otherwise required by applicable law.

For support or assistance with the Service, please text "HELP" to +1 949-497-6743 or email us at Support@ImogenFraser.shop.

We may change any short code or phone number used to operate the Service at any time and will notify you of such changes. You acknowledge that any messages (including any "STOP" or "HELP" requests) you send to our changed short code or phone number may not be received and that we are not responsible for executing requests in such messages.

The wireless carriers supported by the Service are not responsible for delayed or non-delivered messages. You agree to provide us with a valid mobile phone number. If you change your mobile phone number, you will need to register for the Plan using your new number.

To the extent permitted by applicable law, you agree that we have no liability for the failure, delay or misdelivery of any information sent through the Service, any errors in such information and/or any actions you may or may not take in reliance on that information or the Service.

We respect your right to privacy. To understand how we collect and use your personal information, please refer to our Privacy Statement.

How we handle your information

Any personal information we collect will be used in accordance with the Data Protection Act 1998 and other applicable laws. The information we collect will be used to:

Process your order, maintain warranty records and provide after-sales service (we may pass your information to other organisations to provide/deliver the products or services you have purchased and/or provide after-sales service);

Carry out security checks (this may involve sharing your details with anti-fraud agencies who will check the details we provide against public and private databases and may keep a record of this check for future security checks - this helps protect you and us from fraudulent transactions);

Comply with legal requirements

We may use third parties to carry out certain activities such as processing and sorting data, monitoring how customers use our website and sending emails for us.

We also want to provide you with various promotions, goods and services that may be of interest to you. We may contact you by post, email, telephone, SMS or other means (including new technologies) that we deem appropriate. If you wish to receive these communications, please tick 'yes' when you enter your personal information. You can unsubscribe later if you wish - see the 'Your Rights' section below.

Your Rights

You can ask us to update your personal information by emailing us details of your request. Please make sure to put 'Update' in the subject line of the email.

You can ask us to stop sending you marketing information. Simply send us an email here. Type "No Marketing" in the subject line and include the following in the body of the message: your postal address (including zip code) and your email address. We will then stop sending you any direct marketing information, but we will still retain your data to process your order and fulfill our customer service and after-sales obligations. Alternatively, you can send your request by post to the address in (3) below.

You also have the right to ask us for a copy of any personal information we hold about you. To do so, please write to the following address:

Imogen Fraser LLC

790 S Coast Hwy, Laguna Beach, CA 92651