Shipping Policy

We are committed to ensuring your order arrives quickly and smoothly. Below are our shipping options and estimated delivery times.

Shipping:

All domestic orders over $150 receive free standard shipping.

Standard Shipping: 3-7 business days - $4.99 for orders under $150.

Express Shipping: 2-3 business days - $15.

International Shipping: 10-14 business days - $35.

All orders are processed within 1-2 business days.

Once your order is shipped, we will provide tracking information via email.

We do not ship on weekends or public holidays.

Please allow more time for delivery during peak season or due to unexpected carrier delays.

Note: These are our standard shipping rates unless there are special promotions or offers that may affect shipping costs.

International Orders and Duties:

Customers are responsible for any duties, taxes, or import fees imposed by their country.

These charges are not included in the shipping cost and must be paid by the recipient upon delivery.

We recommend that you check with your local customs office for more information before placing an order.

Due to customs processing, international orders may take longer to ship.

Order Processing and Delays:

Orders are processed Monday through Friday, excluding holidays.

Processing time is typically 1-2 business days, but may vary during peak times.

If there is an issue with your order (e.g., incorrect delivery address, payment verification), processing may be delayed until the issue is resolved.

Lost or Delayed Packages:

While we do our best to ensure on-time delivery, we are not responsible for lost, stolen, or delayed shipments once the package has been delivered to the carrier. If you experience any issues with delivery, please contact the carrier with your tracking number. If you require further assistance, please contact our Customer Support team.

For any shipping-related questions, please contact our Customer Support team at Support@ImogenFraser.shop. We are happy to help!